How do I get access to the service?
Simply Call us on 020790410, 0787 151 289, sms/WhatsApp on 0701 628 179
How long will the activation process take?
Your AfriQ Fibre will be set up within 48 hours after payment is received.
What do i need to access the service?
You will be issued with a Wi-Fi username and password which you can then use to connect to AfriQ Fibre internet. You can use the same details to connect to your Wi-Fi compatible devices.
Are there installation charges for the service?
AfriQ Home Fibre installation is Free while Business Fibre there is a deposit equivalent to the package subscribed.
How do I get assistance in case I have queries, issues or complaints?
For Support or General Enquiries please call 020790410, 0787 151 289, sms/WhatsApp on 0701 628 179 Email to firstname.lastname@example.org
How do I pay for the service?
All our payments are done via Mpesa Paybill 734535. You will be assigned an Account Number with a “AFRIQ” Prefix ie: AfriQ117
Below is the procedure to LIPA NA MPESA
1. Go to M-PESA Menu
2. Select Lipa na M-PESA
3. Select PAYBILL
4. Enter Business Number: 734535
5. Enter Account Number: ie AFRIQ117
6. Enter amount ie 4,025
7. Enter PIN and confirm transaction
8. You will receive a transaction confirmation message from M-Pesa & us via sms sender "AFRIQNET"
9. The payment will be credited into your Account automatically.
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