How do I get access to the service?
Simply Call us on 020790410, 0787 151 289, sms/WhatsApp on 0701 628 179 or sign up here
How long will the activation process take?
Your AfriQ Fibre will be set up within 48 hours after payment is received.
What do i need to access the service?
You will be issued with a Wi-Fi username and password which you can then use to connect to AfriQ Fibre internet. You can use the same details to connect to your Wi-Fi compatible devices.
Are there installation charges for the service?
AfriQ Home Fibre installation is Free while Business Fibre there is a deposit equivalent to the package subscribed.
How do I get assistance in case I have queries, issues or complaints?
For Support or General Enquiries please call 020790410, 0787 151 289, sms/WhatsApp on 0701 628 179 Email to firstname.lastname@example.org
How do I pay for the service?
All our payments are done via Mpesa Paybill 734535. You will be assigned an Account Number with a “AFRIQ” Prefix ie: AfriQ117
Below is the procedure to LIPA NA MPESA
1. Go to M-PESA Menu
2. Select Lipa na M-PESA
3. Select PAYBILL
4. Enter Business Number: 734535
5. Enter Account Number: ie AFRIQ117
6. Enter amount ie 4,025
7. Enter PIN and confirm transaction
8. You will receive a transaction confirmation message from M-Pesa & us via sms sender "AFRIQNET"
9. The payment will be credited into your Account automatically.
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